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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy for Skin Fairy Ja
 

Islandwide Shipping (Jamaica):

We are delighted to offer islandwide shipping within Jamaica to bring the magic of Skin Fairy Ja to your doorstep. Please note the following details regarding our shipping policy:
 

Delivery Timeframe:

  • Orders are typically processed within 2 business days.

  • Delivery times may vary based on your location within Jamaica and weather conditions.
     

Shipping Fees:

  • Shipping fees will be calculated at checkout based on your delivery address.
     

Cash on Delivery (COD):

  • For orders in Kingston, Portmore, and Spanish Town, we offer a convenient Cash on Delivery (COD) option.

  • Please have the exact amount ready for payment upon delivery.
     

Prepayment:

  • All orders outside of Kingston, Portmore, and Spanish Town must be prepaid before shipping.
     

Returns:

  • We do not offer free returns.

  • Customers are responsible for return shipping fees.

  • Please refer to our Returns Policy for detailed information on the return process.
     

Order Tracking:

  • Once your order is shipped, you will receive an email with updates on the delivery status.
     

Contact Information:

Thank you for choosing Skin Fairy Ja. We appreciate your trust in our products and look forward to delivering the magic of radiant skin to your doorstep.

RETURN & EXCHANGE POLICY

At Skin Fairy Ja, we want you to be completely satisfied with your purchase. Please read our Returns and Exchange Policy carefully to ensure a smooth process:

Returns:
 

  1. Eligibility:

    • To be eligible for a return, your item must be unused and in the same condition that you received it.

    • The item must be in its original packaging.
       

  2. Initiating a Return:

    • Contact our Customer Support team at [tiffanyserena.skin@gmail.com] within 3 days of receiving your order.

    • Please provide your order number, the item you want to return, and the reason for the return.
       

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping.

    • Ship the item to the address provided by our Customer Support team.
       

  4. Refund Process:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    • Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment.
       

Exchanges:
 

  1. Eligibility:

    • We only accept exchanges for items that are unopened and unused.
       

  2. Initiating an Exchange:

    • Contact our Customer Support team at [tiffanyserena.skin@gmail.com] within 3 days of receiving your order.

    • Please provide your order number, the item you want to exchange, and the reason for the exchange.
       

  3. Exchange Process:

    • Once your exchange request is approved, we will provide instructions for returning the item.

    • After receiving the returned item and confirming its eligibility, we will process the exchange.
       

Contact Information:

Thank you for choosing Skin Fairy Ja. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.

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